Privacy Policy
Last Updated: 03.09.2025
At Therapeutic Classrooms, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit [therapeuticclassrooms.co.uk] (the “Site”) or use our services (the “Services”).
By using our Site, you consent to the practices described below.
Information We Collect
- Personal Information: such as your name, email address, shipping/billing address, payment information, and account details.
- Usage Data: including IP address, browser type, device type, pages visited, and interaction data.
- Cookies & Tracking: we use cookies and similar technologies to improve your browsing experience. You can control cookies in your browser settings
How We Use Your Information
We process your information to:
- Provide and fulfil orders, including delivery and customer support.
- Communicate with you about your orders, services, promotions, and updates.
- Improve our Site, personalise user experience, and analyse trends.
- Detect and prevent fraud, security breaches, or unlawful activity.
Lawful Basis for Processing
We rely on the following legal bases under UK GDPR:
- Contract: processing necessary to fulfil your order.
- Consent: when you subscribe to our newsletters or accept cookies.
- Legal Obligation: when required to comply with the law.
- Legitimate Interests: to improve our services and maintain Site security.
Information Sharing
We will never sell your data. We may share it with:
- Service Providers: such as payment processors, couriers, IT and marketing support.
- Legal Authorities: if required by law, regulation, or court order.
Some providers may be located outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions, standard contractual clauses).
Data Retention
We retain personal data only as long as necessary:
- Order and payment records: up to 6 years (legal/tax purposes).
- Marketing data: until you withdraw consent or unsubscribe.
- Account data: until you close your account.
Data is securely deleted or anonymised once no longer needed.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data.
- Correct or update inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing.
- Request transfer of your data (data portability).
- Withdraw consent for marketing at any time.
If you wish to exercise these rights, contact us at hello@therapeuticclassrooms.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Children’s Privacy
Our Site and Services are not directed at children under 16, and we do not knowingly collect personal data from them.
Data Security
We use appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
hello@therapeuticclassrooms.co.uk
