Shipping & Delivery Policy
Last updated: 03.09.2025
At Therapeutic Classrooms, we’re committed to making your delivery experience as smooth and stress-free as possible. Below is a summary of how we handle deliveries and what you can expect when placing an order with us.
Processing & Lead Times
• Orders are processed once full payment has been received.
• Delivery times vary depending on the product. We’ll provide estimated delivery windows when your order is confirmed.
• Please note: these are estimated timeframes. While we do everything we can to meet them, supplier delays, stock issues, or courier disruptions may occasionally impact timelines. We’ll always keep you informed and do our best to minimise any inconvenience.
Delivery Method
• Most of our furniture is delivered by trusted courier partners straight to your school or setting.
• Larger or bulkier items may arrive on pallets. Please make sure you have suitable access and support to accept these deliveries.
• Unless previously agreed, items will arrive flat-packed and will require assembly.
Receiving Deliveries
To help avoid delays or issues, please inspect your order on delivery. Check for:
• Any visible damage
• Missing or incorrect items
• Accurate quantities
If you spot a problem, let us know straight away. Unfortunately, we may not be able to resolve issues reported significantly after delivery. Even if you plan to store items for a later project, we recommend checking everything on arrival.
Delivery Charges
• Delivery charges depend on order size and destination and will be clearly shown at checkout or agreed during the project process.
• Additional charges may apply for large or remote-area deliveries. We’ll always flag this early on where possible.
Failed Deliveries
If delivery fails due to incorrect delivery details, restricted access, or a missed delivery window, we may need to charge for redelivery. If you think access may be tricky, just let us know in advance, we’ll help plan accordingly.
